Returns & Refunds
We want you to love your GLÖD. If something isn't right, we're easy to deal with you have 30 days from the day your order arrives to reach out.
Not happy with your order? Email us at hello@theglod.com within 30 days with your order number and we'll sort it. In most cases we can resolve things with a refund or replacement without needing you to send anything back.
Damaged, faulty, or wrong items. Please check your order when it arrives. If anything is defective, damaged, or incorrect, email us right away with a photo and we'll make it right with a replacement or a full refund, no cost to you, and no need to return the item.
Changed your mind? Contact us within 30 days of delivery and we'll help. Items must be unused and in their original condition to qualify. We'll let you know how we'll resolve it often that's a refund without needing a return.
Non-returnable items. For health and hygiene reasons, scent oils can't be refunded once opened or unsealed. Gift cards and final sale items are also non-refundable.
Refunds. Once your refund is approved, it's issued to your original payment method within 10 business days. Your bank or card issuer may need a little extra time to post it to your account.
Questions about a return? Email us any time at hello@theglod.com.